Leadership Development Workshops
Practical, interactive sessions to give leaders real frameworks — not theory. Topics include leading through change, storytelling to enhance communication, coaching & recognition, recruiting top talent, and building cultures where people want to do their best work.
Service Experience Advisory
Assessment and recommendations for the experience your customers, clients, patients, and others are having. You’ll get some fresh perspective informed by best-in-class what’s working and where there’s opportunity. As we identify gaps, we build a realistic roadmap to close them — without overhauling everything at once.
Facilitation, Panel Discussions, & Other Speaking
Half-day, full-day, or multi-session programs — in person or virtual. Built around your audience, your goals, and your context. I offer ready-to-go programs on leadership, culture, storytelling, communication, and service delivery with custom content available.
Team & Culture Advisory
Ongoing support for leaders, building the kind of workplace culture that retains good people and earns loyal customers. I skip the fluff and focus on what actually moves things forward.
Prime Contractor Partnerships
A seamless, specialized extension of your delivery team. I bring instant depth and credibility to your client proposals and project execution — without the overhead.
New Web Site Coming Soon!
The next chapter of your career deserves more than clicking “Apply” and asking AI. I offer résumé reviews, interview coaching, and career transition support. I conducted over 5,000 interviews as a Fortune 100 recruiter. I've developed a simple approach to helps professionals at every career stage to land the job they've actually earned. Stop applying. Stop stressing about interviews. Start working.
Whether you're applying for a promotion, separating from the military into a civilian job, working for the first time, pivoting industries, or just ready for something better — let me help you on your journey.
- Professionals at all career stages, from entry-level to C-Suite.
- Military veterans and spouses transitioning to civilian careers
- Looking to change industries or roles after years in one field
- Early-career job seekers, recent grads, and students who want to stand out in a crowded market
- Nonprofits, workforce development programs, and veteran service organizations (VSOs) that support people in career transition
I conducted more than 5,000 interviews and I realized: most people's résumé are awful, and they're not a big fan of being interviewed either. If that sounds like you, congratulations, you're normal! My approach isn't about stuffing a résumé with fancy words or memorizing fake interview answers. It’s not about “keyword optimization” or “beating the recruiting AI or ATS.” I'm here to help you make a clearer, stronger case as you tell a story about everything you can bring to a prospective employer.
My expertise in military veteran career transitions has been recognized by the White House, Pentagon, and veteran service organizations nationwide. (No endorsement implied - it's just true!) I’ve personally coached more than 2,600 veterans, reservists, and military spouses one-on-one — and I’ve brought those same frameworks to professionals across just about every industry.
I spent more than two decades leading teams, delivering and designing first-class service, and facilitating programs at The Walt Disney Company. I spent years bringing those same lessons to healthcare systems, educators, nonprofits, and growing businesses as an engagement manager at the renowned Disney Institute.
The approach I share just works. It’s been tested and proven from theme parks to credit unions, in boardrooms and hospital waiting rooms, at hotels and in classrooms. I’m confident it’ll work for you too.
My previous clients have included industry-leading organizations in healthcare, hospitality companies, cruise line operators, professional sports arenas, insurance call centers, brick-and-mortar retail, and many more. The programs I've designed and delivered have reached over 250,000 professionals around the world. Let me help you!
Military-to-Civilian Career Transitions
Translating military experience into civilian language is a real skill — and most people don't realize they're doing it wrong. I help veterans and military spouses reframe their service in ways that civilian hiring managers immediately understand and value. I speak fluent "recruiter," and I'm a passionate civilian advocate who aced the proverbial Duolingo course on “military speak.”
Résumé Coaching
Not a résumé writing service — something better. You'll learn a proven system for writing a résumé that works for any job you apply to, not just the one in front of you. The goal is to make your experience impossible to ignore.
Interview Coaching
One-on-one prep with someone who's sat on the other side of the desk more than 5,000 times. You'll learn how to answer the questions you'll actually be asked, explain your experience in ways that land, and walk in confident instead of nervous. No memorized scripts. No fancy buzzwords. Just a clearer, stronger version of your story — and how to tell it without sounding apologetic.
Workshops & Speaking Engagements
Group sessions for transition programs, veteran service organizations, universities, and workforce development events. In person or virtual, tailored to your audience. Also available to facilitate conversations and collaborative work sessions between talent acquisition teams and hiring managers or at job fair events.
Whether you lead a team of 5 or 5,000 — in healthcare, education, at a nonprofit, in a government agency, or any other environment — this work meets you where you are.
- Organizations building or rebuilding a service culture
- Human connection in the age of artificial intelligence
- Teams navigating change, growth, or leadership transitions
- Prime contractors and consulting firms looking for a trusted, experienced partner to add depth to client engagements
- Associations and planners who need a keynote speaker or facilitator for engaging programming at their conference or event.
Career Transition Support:
Résumés, Interviews, & Job Searching
You already have great people. Let's help them deliver great experiences! Leadership workshops, service experience advisory, and facilitation for organizations ready to close the gap between the experience they think they're delivering — and the one people are actually having. I've helped organizations worldwide transform their culture. Let me help you inspire your team's continued success!
Organizational Transformation:
Leadership, Culture, & Service Experience
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